A cafe owner in Stockport is making sure the haters don’t bring him or the cafe down.
Arlo Calderbank, manager of Nook, said that rather than letting the negative reviews get him down, he used them to his advantage.
He started writing these messages outside his cafe responding to some of the bizarre things people have said on TripAdvisor.
Explaining his reasoning, Arlo said: ‘The idea was just to try and do something a bit different. But now it’s really taken off.’
Apparently customers of the cafe are loving the signs.
When a woman complained about her coffee, he stated: ‘The lady’s comment was quite disappointing because we try to provide the best service at all times.’
‘Seeing the comment pop up on TripAdvisor was a bit of a shame.’
‘I was working when the lady complained. I remember her face. She wasn’t particularly happy, she had a bit of a grumble and we gave her a refund.
‘The next thing there was a nasty comment left on TripAdvisor.’